FAQs

What does Hugies mean?

Hoog-ee-ace' stands for good health and sound body. We are committed to care for your well-being and comfort every time you wear Hugies apparel.

What is your featured fabric technology?

Agion® antimicrobial technology provides extra protection from germs, four-way stretch for comfort, and wrinkle-free for easy care.
 
Repreve® is made by Unifi, a leading global textile solutions company. It features eco-friendly performance fabric combined with trusted sustainability.
 
Agion® and Repreve®  fabric have been tested to last 50 washes.

Can I make a group order?

Yes, we welcome all groups and offer group discounts. Find out more by emailing us at info@hgincusa.com.
 

Where do you ship to?

We ship to all 50 states. We are currently working to expand to other countries. Do not hesitate to inquire.
 

When will my package arrive?

We process orders as quickly as we can and keep you posted along the way. Check your email for updates! Standard U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer. Expedited continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive Wednesday.
 

How do you package your products?

Masks are individually packed for hygiene.
 

What type of masks do you sell?

These are non-medical fabric masks. They can be worn on top of surgical masks or alone. Mask is constructed with a liner. You can add an activated filter with PM 2.5 when extra protection is needed. PM 2.5 filter is not included in the mask.

Do the masks have a nose bridge?

Yes! Our masks have a hidden nose wire for both adult and children size. Masks can be adjusted to fit closely and ensure comfort

Do the masks have adjustable ear-loops?

Yes, for adult masks only. Children masks do not have the adjustable ear-loop due to small parts. 

Be mindful to keep adult masks away from pets and small children.

What is BFE?

BFE stands for Bacterial Filtration Efficiency — meaning it can filter PM (particulate matter) of 2.5 microns.

What is the proper care to maximize the masks performance?

We recommend you to follow care instruction when handling the masks. Agion® antimicrobial activity lasts up to 50 washes.

Does the color of the product on the website match to actual?

We made every effort to display product color as accurately as possible. Actual color may vary due to computer and monitor calibration. We made it a priority to maintain consistency, but the colors of finished goods may vary depending on dye lot.